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Frequently asked questions

Short answers. Anything unconfirmed is marked rather than invented.

What are the pieces made from?

Each product page lists its materials. Where a specification is still being confirmed with our supplier, it is shown as a placeholder rather than a claim.

Can I have a piece engraved?

Engraving isn't available to order online right now. Contact us and we'll tell you what's possible for your piece.

How long does delivery take?

Delivery window: [CONFIRM DELIVERY WINDOW]. Tracking is emailed when the order ships.

Can I return an order?

Return window: [CONFIRM RETURN WINDOW]. Engraved pieces cannot be returned once personalised.

Do you offer sizing?

Ring sizes: [CONFIRM SIZE RANGE]. Email care@jeanpaule.com if you are between sizes.