Information
Shipping, returns, warranty & care
Everything that happens after an order is placed, in one place. Anything still being confirmed is marked rather than guessed.
Shipping
What it costs, how it travels, and when it arrives.
- Carrier: [CONFIRM CARRIER]
- Standard delivery: [CONFIRM DELIVERY WINDOW]
- Shipping cost: [CONFIRM SHIPPING RATES]
- Tracking is emailed as soon as the order leaves the warehouse.
- Duties and import taxes outside the destination country are the recipient's responsibility.
Returns
The terms, in plain language.
- Return window: [CONFIRM RETURN WINDOW]
- Return shipping: [CONFIRM WHO PAYS RETURN SHIPPING]
- Items must be unworn and returned with their original packaging.
- Engraved pieces cannot be returned once personalised.
- Refunds are issued to the original payment method.
Warranty
What is covered and for how long.
- Coverage period: [CONFIRM WARRANTY]
- Covers manufacturing faults in materials and construction.
- Does not cover accidental damage, loss, or normal wear.
- Watch servicing interval: [CONFIRM SERVICE INTERVAL]
Care
Simple habits that keep a piece looking the way it arrived.
- Store each piece separately, away from direct sunlight and humidity.
- Take jewelry off before swimming, showering, or applying fragrance.
- Clean with warm water, mild soap, and a soft cloth. No solvents.
- Watch water resistance: [CONFIRM WATER RESISTANCE]
- Polishing and repair service: [CONFIRM AFTERCARE SERVICE]
Customer support
A real person answers.
- Email care@jeanpaule.com and we reply within [CONFIRM RESPONSE TIME].
- Sizing, engraving, and order questions all go to the same address.